Anyone else having problems with the IDE?

GraphQL API
1

I’m trying to use the IDE but about a month ago it just randomly stopped while I was using it, and I get an error saying “No active billing period”. There’s a red cross floating in the middle and on the left it says “No schema available”. I’ve tried completely changing computer and using a VPN but nothing changes. I’ve also raised a ticket but not heard anything back yet. If this is working for other people I might just find another email and create another account.

2

Same here. I think it is system issue.

3

Same issue with the API. It is currently returning:

“No active billing period”.

4

Having the same problem. No active billing period. i can’t do anything

5

hey @twinnie @dsf-andylim @Ross Your free plan is over. Please fill out the form at Bitquery API - Bitquery

6

I have over half my points left. And that was over a month ago so it should have all reset now.

7

Can you contact us on suppport.bitquery.io with the email associated with your account? We’ll check

8

Hi Divya. I raised a ticket some time ago, is that what you mean?

9

Anyone know if this is being looked at yet? It’s been a couple of months now.

10

Hello @twinnie ,

I have checked internally and we did address some tickets of this issue. Not sure if we received any from you.

Could you please create new ticket - Bitquery Knowledge Base with your account email

Will resolve it today itself

Thanks

11

@twinnie The ticket was replied on 21 Nov… Thanks