What to Do If Your GraphQL API Recurring Payment Fails

Once the payment on your card fails for the current subscription, follow these steps to set up your new plan:

  • Please cancel the current card connected with the Bitquery account.
  • After cancelling your current subscription, the remaining points in your current period will still be available until it expires.
  • Create a new subscription with the card you want.

When creating a new subscription, it is important to note that the billing day will be the day the new subscription is created. Therefore, it is best to create your new subscription on the day your current cycle ends.

If you are facing any other difficulties regarding your payments, please create a ticket at https://support.bitquery.io/ with the details.