# Anyone else having problems with the IDE?
**URL:** https://community.bitquery.io/t/anyone-else-having-problems-with-the-ide/2130
**Category:** GraphQL API
**Tags:** support
**Created:** [October 28, 2024, 11:38pm UTC](https://community.bitquery.io/t/anyone-else-having-problems-with-the-ide/2130 "2024-10-28T23:38:44Z")
**Posts on this page:** 11
**Page:** 1
### Author:  [@twinnie](https://community.bitquery.io/u/twinnie)
#### Post date: [October 28, 2024, 11:38pm UTC](https://community.bitquery.io/t/anyone-else-having-problems-with-the-ide/2130/1 "2024-10-28T23:38:44Z")
I’m trying to use the IDE but about a month ago it just randomly stopped while I was using it, and I get an error saying “No active billing period”. There’s a red cross floating in the middle and on the left it says “No schema available”. I’ve tried completely changing computer and using a VPN but nothing changes. I’ve also raised a ticket but not heard anything back yet. If this is working for other people I might just find another email and create another account.
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### Author:  [@dsf-andylim](https://community.bitquery.io/u/dsf-andylim)
#### Post date: [November 1, 2024, 6:30am UTC](https://community.bitquery.io/t/anyone-else-having-problems-with-the-ide/2130/2 "2024-11-01T06:30:39Z")
Same here. I think it is system issue.
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### Author:  [@Ross](https://community.bitquery.io/u/Ross)
#### Post date: [November 1, 2024, 10:22am UTC](https://community.bitquery.io/t/anyone-else-having-problems-with-the-ide/2130/3 "2024-11-01T10:22:37Z")
Same issue with the API. It is currently returning:
“No active billing period”.
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### Author:  [@bigshooTer](https://community.bitquery.io/u/bigshooTer)
#### Post date: [November 5, 2024, 10:59pm UTC](https://community.bitquery.io/t/anyone-else-having-problems-with-the-ide/2130/4 "2024-11-05T22:59:57Z")
Having the same problem. No active billing period. i can’t do anything
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### Author:  [@Divya](https://community.bitquery.io/u/Divya)
#### Post date: [November 6, 2024, 10:16am UTC](https://community.bitquery.io/t/anyone-else-having-problems-with-the-ide/2130/5 "2024-11-06T10:16:55Z")
hey @twinnie @dsf-andylim @Ross Your free plan is over. Please fill out the form at [Bitquery API - Bitquery](https://bitquery.io/forms/api)
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### Author:  [@twinnie](https://community.bitquery.io/u/twinnie)
#### Post date: [November 6, 2024, 9:34pm UTC](https://community.bitquery.io/t/anyone-else-having-problems-with-the-ide/2130/6 "2024-11-06T21:34:47Z")
I have over half my points left. And that was over a month ago so it should have all reset now.
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### Author:  [@Divya](https://community.bitquery.io/u/Divya)
#### Post date: [November 7, 2024, 5:15am UTC](https://community.bitquery.io/t/anyone-else-having-problems-with-the-ide/2130/7 "2024-11-07T05:15:21Z")
Can you contact us on [suppport.bitquery.io](http://suppport.bitquery.io) with the email associated with your account? We’ll check
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### Author:  [@twinnie](https://community.bitquery.io/u/twinnie)
#### Post date: [November 7, 2024, 4:29pm UTC](https://community.bitquery.io/t/anyone-else-having-problems-with-the-ide/2130/8 "2024-11-07T16:29:40Z")
Hi Divya. I raised a ticket some time ago, is that what you mean?
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### Author:  [@twinnie](https://community.bitquery.io/u/twinnie)
#### Post date: [November 17, 2024, 11:32pm UTC](https://community.bitquery.io/t/anyone-else-having-problems-with-the-ide/2130/9 "2024-11-17T23:32:52Z")
Anyone know if this is being looked at yet? It’s been a couple of months now.
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### Author:  [@Omkar](https://community.bitquery.io/u/Omkar)
#### Post date: [November 19, 2024, 10:36am UTC](https://community.bitquery.io/t/anyone-else-having-problems-with-the-ide/2130/10 "2024-11-19T10:36:42Z")
Hello @twinnie ,
I have checked internally and we did address some tickets of this issue. Not sure if we received any from you.
Could you please create new ticket - [Bitquery Knowledge Base](https://support.bitquery.io/) with your account email
Will resolve it today itself
Thanks
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### Author:  [@Omkar](https://community.bitquery.io/u/Omkar)
#### Post date: [November 28, 2024, 12:47pm UTC](https://community.bitquery.io/t/anyone-else-having-problems-with-the-ide/2130/11 "2024-11-28T12:47:42Z")
@twinnie The ticket was replied on 21 Nov… Thanks